About Us

Our Mission

To deliver a safe, reliable, competent and professional service to the community, through the provision of person-centred care and individualized support.

Who We Are

FHS24 was founded in 2014 and has grown from strength to strength. We started as a recruitment agency providing care staff to care homes within our local area, Yeovil, and then spread our wings to other counties around Somerset. It is through the hard work and commitment of the FHS24 team that we registered with CQC and began working with the Local Authority providing support for an Individual with a learning disability and other complex needs. We also cover a full range of home care services from live-in care and companionship.

At FHS24, we are proud of the care we provide in the community to all those in need of our support. We provide a safe, reliable, competent and professional person-centred care service to all, with the understanding that everyone is different and unique in their own way.

Recruitment Process

We have a robust recruitment process in which every applicant is assessed thoroughly in line with our Recruitment Policy and Procedure and Care Quality Commission guidelines, this is in aid of protecting the vulnerable Individuals we support.

Our recruitment and selection process is rigorous and inclusive. It focuses on skill mix considering the needs of the Individuals we support and prospective supported Individuals.

Our Objective

At FHS24 we aim to build a strong working relationship with the Individuals we support and their families based on understanding, trust and mutual respect. With us you can be assured of an efficient, friendly and professional service. This approach has translated into the total satisfaction of our numerous clients and has ensured continuous quality care standards across our organisation.

Our Vision

To support individuals to continue to live independently in the communities they love.

We are registered with Care Quality Commission (CQC), our regulated services are Personal care. Our latest CQC report is available on the CQC website: https://www.cqc.org.uk/location/1-2611771622

Our Values

1

Safe

To ensure the safety of the Individuals we support, it is important to us that the team around them (professionals and families) are always involved in their care, supporting our FHS24 team to provide the high-quality care the Individuals deserve.

2

Reliable

We understand that time is of the essence and as such, we are always where we should be at any given time. We have drivers who can step in at any time when they are most needed to ensure our staff get to work on time. At FHS24 we take pride in our management team who are happy to step in when needed.

3

Competent

Investing in our support staff is of vital importance to us and it is something we do without hesitation, a well-trained Support Worker/ Healthcare Assistant is a safe, reliable, competent and professional care worker.

4

Professional

The FHS24 Team, both office and care staff, is well trained and professional in all its tasks.