About Us

Our Mission

Our Nursing Agency was founded with the ambition of delivering a safe, reliable, competent and professional service to the community, through the provision of a person centered and individualized support.

Who We Are

FHS24 was founded in 2014 and has grown from strength to strength. We started as a recruitment agency providing care staff to care homes within our local area and other counties around Somerset. It is through the hard work and commitment of the FHS24 team that we registered with CQC and started working with Local authorities providing support for individual with a learning disability, mental health and other complex needs. We also cover a full range of home care services from live-in care and companionship.

At FHS24  we are proud of the care we provide in the community to all those in need of our support. We provide a safe, reliable, competent and professional person-centred care service to all, with the understanding that everyone is different and unique in their own way.

Recruitment Process

We have a robust recruitment process in which every applicant is vetted thoroughly in line with our Policy and procedure and CQC guidelines, this is in aid of protecting the vulnerable individuals we look after.

Our selection and recruitment process is rigorous and inclusive, focused on skill mix considering the needs of our clients or the prospective clients.

Our Objective

At FHS24 we aim to build a strong working relationship with our clients and their families based on understanding, trust and mutual respect.

With us you can be assured of an efficient, friendly and professional service. This approach has translated into the total satisfaction of our numerous clients and has ensured continuous quality care standards across our organisation.

Our Vision

Our vision is to support individuals to continue to live independently in the communities they love.

We are registered with Care Quality Commission (CQC), our regulated services are Personal care. Our latest CQC report is available on the CQC website.

Our Values

1

Safe

To ensure the safety of our clients, we have seen it as important for the team around them (Professionals and families) to always be involved in their care, supporting our FHS24 Team to provide the high-quality care we desire for.

2

Reliable

We understand that time is of the essence and as such, we are always where we should be at any given time. We have drivers who can step in at a time when they are most needed to ensure our staff get to work on time. At FHS we take pride in our management team they are happy to step in when needed.

3

Competent

Investing in our support staff is of vital importance and it’s something we do without hesitation, a well train Support Worker/ Healthcare Assistant is a safe, reliable, competent and professional care worker.

4

Professional

FHS Team is well trained and professional in everything we do, this is inclusive of the office staff and care staff.